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Frequently Asked Questions

Got any questions? we’re here to help

Who should i contact if i have a query?

First, check the FAQ’s on this page – many of the most common queries can be answered here.

If you would like to talk to one of our advisors regarding your delivery, please call 0722709162 or 0710900021 Our team is available to help you Monday to Friday 8am – 7pm, Saturday 9am – 5pm. Please have the waybill number and delivery details at hand to assist with the enquiry.

There are also alternative ways of making contact via WhatsApp, Facebook, Instagram and Twitter.

How should i package my parcel?

Parcels should be packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses depending on where your parcel is being shipped to.

Use a sturdy cardboard box to prevent any damage to the goods inside. If the items inside are fragile, make sure they are wrapped separately. Fill any spaces in the box with polystyrene chips. Seal any openings of the box with layers of tape to ensure the box does not open.

Is there a maximmum weight for a courier parcel?

Yes, the parcel should be no heavier than 25 kg per piece and no bigger than 120 x 90 x 60 cm in dimensions.

What is my shipment waybill number?

The shipment waybill number is the number allocated to your parcel and is typically 12 numerical digits.

If you have not been provided with this information, the shipper of the parcel will be able to give these details. You can also reach out to our customer service on cs@skynetworldwide.co.ke with your account number for assistance.

Where does SkyNet services cover?

SkyNet has a global reach to over 209 countries and territories worldwide. We are the largest independently
owned express network in the world with major gateways in Nairobi, Dubai, Hong Kong, Johannesburg, London, Amsterdam, New York, Miami, Singapore and Sydney.

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