Fraudulent use of the SkyNet brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the skynet name and brand via email communications and graphics which appear, on the surface, to have originated from SkyNet.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that skynet does not request payment in this manner. SkyNet only collects money due for official SkyNet-related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
SkyNet accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
SkyNet Fraud Awareness Guidelines
Thank you for joining our effort to combat online fraud. SkyNet goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as SkyNet, we encourage you to let us know at your earliest convenience so that we can quickly take action to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing@skynetworldwide.co.ke following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct them to our customer support.
Below are some indicators that can help you assess whether the received email is fraudulent.
Official SkyNet communication is always sent from @skynet.net, @skynetworldwide.com, @skynetworldwide.net, @skynetworldwide.co.ke or another country domain after @skynetworldwide
Note! Be aware of spoofed phishing emails sent from fake email addresses using SkyNet’s legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, grammatical errors, unfamiliar URLs or attachments. Please refrain from clicking on any unknown links or opening attachments that seem suspicious.
We never use @gmail, @yahoo or other free email services to send emails.
We never link to a website other than our own starting with for example https://skynet.net/, https://skynetworldwide.com/, https://skynetworldwide.net/, https://skynetworldwide.co.ke or a country/campaign website
From a desktop computer:
- Drag & Drop the suspicious email into a new message and send it to phishing@skynetworldwide.co.ke as attachment. If the “drag & drop” feature is not available in your email client, please follow this guide that includes some of the most used email clients on how to forward email attachments. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Delivery”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +254).
Send a screenshot of the suspicious SMS to phishing@skynetworldwide.co.ke include the suspicious phone number in the message.
- Login to your account and change the password
- If you lost access, please report this incidence via customer support
