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Help and Support

Discover SkyNet's comprehensive help and support resources for all your needs. From troubleshooting guides to customer service contacts, our support center ensures you get the assistance you require quickly and efficiently

Support Centre

Shipping

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.
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Customs Clearance

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.
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Packaging

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!
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Returns

Sky Returns

Save money on returns, get faster refunds, and get stock back in the supply chain more quickly.
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Delivery Options

Delivery Unlimited

Manage when, where and how your shipment is delivered for free!
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Specialised Services

Special Services

In addition to our standard delivery options, we offer a range of special services that allow us to cater to your specific needs.
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Customer Service

+254 (0) 722 709 162

Questions and support for shipment status, delivery and courier pickups.
Holiday Hours
We're closed on these holidays.
New Years Day
Jan 1
Good Friday
Apr 2
Easter Sunday
Apr 4
Easter Monday
Apr 5
Labour Day
May 1
Mother's Day
May 9
Madaraka Day
Jun 10
Utamaduni Day
Oct 10
Mashujaa Day
Oct 20
Jamhuri Day
Dec 12
Christmas day
Dec 25
Boxing day
Dec 26
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