Enter your waybill or tracking number on the Track a Shipment page, or ask Nala in the chat bubble. You will see the current status and the latest scan, from pickup through to delivery.
If the status has not changed
- Parcels can spend time between scans while they travel between cities or countries, especially on international routes.
- A status such as on hold, customs processing or info required means we are waiting on something. Check your email and the customer portal for what is needed.
- If you are worried, contact customer service with your waybill number.