Shipping & delivery

Booking, pickups, tracking, pricing and delivery times.

Book online in a few minutes, or ask Nala or our team to help.

Use your waybill number on our tracking page or ask Nala.

Have us collect your parcel from your home or business.

Weight, destination, service level, fuel surcharge and VAT.

Typical delivery times within Kenya and internationally.

Packing & prohibited items

How to pack safely and what we cannot carry.

Pack so your parcel arrives in the same condition it left.

Items that are prohibited or need prior approval.

Who pays duties, what is charged on imports, and the documents you need.

It depends on the delivery terms agreed at booking.

The taxes and fees that make up your landed cost.

What to prepare so your shipment clears customs without delay.

Your online account, business accounts and how to reach us.

Phone, email, WhatsApp and office hours.